Effective Date: October 16, 2026

All Sales Are Final

Due to the consumable nature of our beverages, we do not accept returns or exchanges for change of mind, personal preference, or opened products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos when applicable.

We'll review the issue and, when appropriate, offer a replacement, store credit, or refund at our discretion.

Lost or Missing Shipments

If your order is lost or marked delivered but cannot be located, contact us so we can help investigate with the shipping carrier. Resolutions are determined on a case-by-case basis.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Subscription Orders

If you subscribe to recurring Ease Up deliveries, you may manage or cancel your subscription before your next order is processed. Once an order has been processed, our standard refund policy applies.

Questions? We're Here to Help.

Have an issue with your order? Reach out through our Contact Us page. We'll do our best to make things right.

Ease Up
1300 S Polk St, Dallas, TX 75224
Email: hello@easeupco.com
Phone: 972-375-3131

Ease Up. Feel Good. Stay Chill.